FSM (Field Service Management) product is for Technicians. Technicians will go the field to service a product it can be any type of service based on customer requirement. This app will manage their tasks and day, and also helps to communicate with the customer and dispatcher regarding his/her work items.
Contributions: User Research, User Interviews, Competitor Analysis, Personas, Scenarios, User Journeys, User flows and Task Flows.
User Research Part 1 : Bio Medical Equipment Technicians Roles and Responsibilities
User Research Part 2 : Why Field Service Management
User Interviews to the Targeted Audience
Competitor Analysis Part 1
Competitor Analysis Part 2
Results from the Brainstorming Activities
Personas from the Targeted Audience
User Scenarios
Basic Flow
User Journeys
User Task Flow
