Pennsylvania DMV Sitemap and Wireframes
Information Architecture Class Project
Information Architecture Class Project
For my Information Architecture class at Bentley, we were asked to identify a poorly structured and designed site as a case study for us to redesign. As a former Pennsylvania resident, I remembered how challenging I had found the Department of Motor Vehicle's website when I tried to renew my driver's license, so I chose that site.
The site has a huge amount of information that the DMV needs to publish, but very little thought had been put into organizing it in a consumer-friendly manner.
For this project, I focused on improving the sitemap structure, enhancing the navigation, and clearly identifying the most frequent actions on each page to streamline the most important actions.
Due to the limited timeline of a class project, I did not conduct any user research, card sorting or usability testing. These activities would no doubt greatly improve these concepts.
The site has a huge amount of information that the DMV needs to publish, but very little thought had been put into organizing it in a consumer-friendly manner.
For this project, I focused on improving the sitemap structure, enhancing the navigation, and clearly identifying the most frequent actions on each page to streamline the most important actions.
Due to the limited timeline of a class project, I did not conduct any user research, card sorting or usability testing. These activities would no doubt greatly improve these concepts.